Why You May Receive a Bill From Our Laboratory

You may receive a bill from our pathology laboratory even if you never visited us in person. This happens because your doctor or medical facility sent a specimen (such as tissue, urine, or biopsy sample) to our lab for diagnostic testing. Our pathologists analyze these specimens and send the results directly to your doctor, who uses them to guide your care.

If your insurance company denies the claim for any reason—such as missing documentation, incorrect information, or benefit exclusions—the balance is automatically billed to you as required by insurance regulations.

Receiving a bill does not mean you were charged in error. It usually means your insurance company needs additional information or clarification.

Before paying your bill, we recommend:

1. Contact your doctor’s office to confirm which tests were ordered and sent to our lab.
2. Check with your insurance provider to understand why the claim was denied or if it can be resubmitted with updated information.
3. If you still have questions, please reach out to our billing department using the contact information on your invoice or through our Contact Us form.
   

We understand medical billing can be confusing, and we’re committed to helping you resolve any issues quickly and transparently. Thank you for your understanding.